Return & Refund Policy

Last updated: August 24, 2026

At Buildbikepro, we want every customer to feel confident about their purchase. If an item does not meet your expectations, you may request a return according to the conditions below.

1. Return Period

You may request a return within 30 calendar days of receiving your order. Requests submitted after this period may not be accepted.

2. Return Eligibility

To qualify for a return, the product must:

• Be unused, uninstalled, and in its original condition.

• Include the original packaging, manuals, accessories, and components.

• Show no signs of wear, damage, modification, or improper assembly.

• Be accompanied by a receipt or other proof of purchase.

Please do not return an item without first receiving return authorization from our support team. Unauthorized returns may be refused or delayed.

3. Starting a Return

To request a return, email support@buildbikepro.us and provide:

• Your full name.

• Your order number.

• The product you wish to return.

• The reason for the return.

• Clear photographs if the product arrived damaged, defective, or incorrect.

If your request is approved, we will send you return instructions and the applicable return address.

4. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it arrives. If an item is damaged, defective, incomplete, or different from what you ordered, contact us within 7 days of delivery.

After reviewing the information and photographs provided, we may offer an appropriate solution, such as:

• A replacement product or replacement component.

• A refund to the original payment method.

• Another reasonable solution agreed upon with the customer.

Do not discard the product or its packaging until the claim has been reviewed.

5. Non-Returnable Products

Returns may not be accepted for:

• Gift cards.

• Final-sale or clearance items clearly identified as non-returnable.

• Personalized, customized, or specially ordered products.

• Products that have been used, installed, assembled, altered, or damaged after delivery.

• Products missing original components, accessories, manuals, or packaging.

• Items returned without authorization.

• Products restricted from return for health, hygiene, or safety reasons.

Your statutory rights regarding defective or misrepresented goods are not affected.

6. Return Shipping Costs

If a return is caused by our error or the product arrives damaged, defective, or incorrect, Buildbikepro will provide instructions regarding return shipping.

For returns based on personal preference, ordering the wrong item, compatibility issues, or no longer needing the product, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless required by law or the return resulted from our error. We recommend using a trackable shipping service because we cannot guarantee receipt of a return sent without tracking.

7. Return Inspection

Returned products are inspected after arrival. We may refuse a refund or deduct an amount from the refund if the product:

• Shows signs of use, installation, or damage.

• Is missing parts, accessories, or packaging.

• Is returned in a condition that reduces its value.

• Does not match the item originally purchased.

We will contact you if there is a problem with the returned product.

8. Refund Processing

Once your return has been received and approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider. Shipping costs, processing charges, and other non-refundable fees may be excluded where permitted by law.

If more than 10 business days have passed since your refund was approved, please contact your bank first and then email us for assistance.

9. Exchanges

The fastest way to receive a different product is to return the original item and place a new order after the return has been approved. Replacement options for damaged, defective, or incorrect products will be handled by our support team.

10. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

If the order has already shipped, you may request a return after delivery, subject to this policy.

11. Refused and Undeliverable Packages

Orders returned because of an incorrect address, delivery refusal, or failure to collect the package may be refunded after the item is received and inspected. Original shipping and return transportation costs may be deducted where legally permitted.

12. Contact Buildbikepro

For return or refund assistance, contact us at:

Buildbikepro
457 Sonoma Valley Cir
Orlando, FL 32835
United States

Email: support@buildbikepro.us
Phone: +1 407-724-4433

Customer service requests should include the relevant order number so we can assist you efficiently.