Shipping Policy

Last updated: August 24, 2026

Thank you for shopping with Buildbikepro. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the following business day.

During busy periods, promotional events, or severe weather conditions, processing may require additional time.

2. Estimated Delivery Times

After processing, estimated delivery within the United States is:

• Standard shipping: 3–7 business days.

• Expedited shipping: The estimate displayed during checkout, when available.

• Oversized products: May require additional handling and delivery time.

Delivery estimates begin when an order is transferred to the carrier, not when the order is placed. These estimates are not guaranteed delivery dates.

3. Shipping Charges

Available shipping methods and applicable charges will be displayed during checkout before payment is completed.

Shipping costs may vary depending on:

• Delivery location.

• Package size and weight.

• Selected shipping method.

• Product type and availability.

• Oversized or special-handling requirements.

Any free-shipping promotion applies only under the conditions stated with that offer.

4. Order Tracking

When your order ships, you will receive a confirmation email containing tracking information when tracking is available.

Please allow up to 48 hours for the carrier’s tracking system to display movement. If your tracking information has not updated after several business days, contact us at support@buildbikepro.us.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including any apartment, suite, unit, or access information.

Please review your address carefully before submitting the order. If you notice an error, contact us immediately. Address changes cannot be guaranteed after processing begins.

Buildbikepro is not responsible for delays, failed deliveries, or losses caused by an incomplete or incorrect address submitted by the customer. Additional carrier charges for correction or reshipment may be the customer’s responsibility.

6. Order Changes and Cancellations

Requests to modify or cancel an order must be submitted as soon as possible. We cannot guarantee changes or cancellation after an order has entered processing or been transferred to the carrier.

Once shipped, an order must be handled according to our Return & Refund Policy.

7. Multiple Packages

An order containing multiple products may be shipped in separate packages or from different fulfillment locations. Packages may arrive on different days and may have separate tracking numbers.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

8. Delivery Delays

Delivery may be delayed because of circumstances outside our reasonable control, including:

• Carrier service interruptions.

• Severe weather or natural events.

• High seasonal shipping volume.

• Transportation or logistical disruptions.

• Incorrect or incomplete delivery information.

• Security inspections or other government actions.

We will provide available information and reasonable assistance, but we cannot guarantee carrier delivery schedules.

9. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot find it:

1. Check all entrances, mailrooms, reception areas, and safe delivery locations.

2. Ask household members, neighbors, or building staff whether they accepted it.

3. Wait until the end of the delivery day because some carriers update tracking early.

4. Contact the carrier directly using your tracking number.

5. Email us if the package remains missing.

Reports should be submitted promptly so that any available carrier investigation can be started.

10. Lost Packages

If a shipment has no tracking movement or appears lost, contact us at support@buildbikepro.us.

We may open an investigation with the carrier. Investigations can take several business days, and a replacement or refund may be issued after the carrier confirms the loss and the claim is approved.

Buildbikepro is not responsible for packages lost because the customer supplied an incorrect address or requested delivery to an unsecured location, except where required by law.

11. Damaged Shipments

Inspect your package immediately after delivery. If it arrives damaged:

• Contact us within 7 days of delivery.

• Provide your order number.

• Include clear photographs of the product, shipping label, packaging, and visible damage.

• Keep the product and all original packaging until your claim is resolved.

Do not discard or return a damaged item before receiving instructions from our customer-support team.

12. Refused and Undeliverable Packages

Packages returned because of refusal, an incorrect address, failed delivery attempts, or failure to collect the shipment may be treated as an unauthorized return.

If a refund is approved, original shipping costs, return transportation charges, and other carrier fees may be deducted where permitted by law.

13. International Shipping

Buildbikepro currently ships only to destinations available during checkout. If an international destination is accepted, the customer is responsible for applicable customs duties, import taxes, brokerage fees, and local charges unless checkout expressly states otherwise.

International shipments may experience customs delays beyond our control.

14. Shipping Restrictions

Certain products may be unavailable for delivery to some states, territories, PO boxes, military addresses, or remote locations because of carrier, size, safety, or regulatory restrictions.

If we cannot ship an order to the submitted address, we will contact you and provide an available solution or cancel and refund the affected item.

15. Contact Information

For questions about shipping or delivery, contact:

Buildbikepro
457 Sonoma Valley Cir
Orlando, FL 32835
United States

Email: support@buildbikepro.us
Phone: +1 407-724-4433

Please include your order number when contacting us so we can assist you efficiently.